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Join Our Service Delivery Team!

The number one goal in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that this happens.

The successful Support Engineer will handle support requests for the Service Delivery Team. They are assigned the support requests that the other Service Delivery engineers can’t handle. When help is needed though, the Support Engineer can turn to the Chief Technical Architect or Technical Account Director for guidance and support.

Skills & Attributes:

✓ A love of (and ability to) solve problems & challenges.
✓ Attention to detail is a key attribute.
✓ Being able to work on own initiative but understand escalating issues is also important.
✓ Great communication skills, founded in being a good listener
✓ Advanced understanding of support tools, techniques and how technology is used to provide
services
✓ Advanced understanding of operating systems, business applications, printing systems and
network systems
✓ Advanced diagnosis skills of technical issues related of end-user hardware & software and
network devices
✓ Advanced experience and knowledge of working with the following technologies:
o Microsoft Active Directory
o Microsoft Hyper V & Azure
o Microsoft 365 Platform
o SonicWall Security Appliances (similar technology)
o Unifi Security & Networking
o Working knowledge of TCP/IP, DHCP & DNS
✓ Must be able to react quickly and accurately while talking on the phone.
✓ Willingness to learn new technologies & concepts.
✓ A deep desire to deliver an amazing Client Experience.
✓ Full clean Driver’s license to facilitate going to clients site.
✓ The ability to speak both Geek and Human, ability to explain to non-technical users how to
utilize technology.

CONTACT US

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