Support & Security Services

Managed Print/Copier Services | IT Management & Support Services | Workplace Communications | IT Cyber Protection & Detection | Cloud Document Management

IT MANAGEMENT & SUPPORT

You walk into the office and realise your emails aren’t sending. Annoying?

Instead of wasting time trying to fix it, reach out to us to help trouble shoot the issue!  We do things differently here by offering a proactive service which means when you spot an issue with your device, there’s a good chance we’re already looking into getting you back up and running. Anything from a password reset to support with your Microsoft application to a cyber security issue, our team is always here and available to deal with whatever issue you’re having. 

Response Time 

Our average is 12 minutes 

Peace of Mind 

Systems are 99.8% available across all our client base. All the core systems are up to date and secure 

Resolve Time 

Our average to get things done is 180 minutes. 

IT CYBER PROTECTION & DETECTION

Cyber protection is vital for any business that uses IT systems and networks.

Cyberattacks can harm your company’s reputation, productivity, data, and finances. Our IT support services for cyber protection and detection offer: 

  • Proactive monitoring to identify and prevent threats 
  • Backup and recovery to protect and access your data 
  • Cyber awareness training for your staff 
  • 24/7 support and assistance for any cyber issues 

It is our goal to provide our clients with an IT system that is Smart, Stable and Secure – ensuring they are ready for business but also ready should they have a potential Cyber Attack. By choosing us, you can focus on the core part of your business, knowing your cyber security needs are in hand. 

MANAGED PRINT/COPIER SERVICES

Managed Print Services (MPS) is a service that allows your business to outsource your printing needs. 

Here at Cusken Sync IT, we take care of everything related to printing, from the equipment to supplies, installation, maintenance and support. 

Breakdown & Maintenance Support: The printer you bought yourself suddenly breaks down; what do you do? Try to fix it yourself and waste time? Just call us whenever there is a problem with your printer. Our technicians will pop out to get you back up and running as quickly as possible! 

We Install: Take the stress out of physically installing and setting up your printer/copier and let us do the work! Our team can be available when is appropriate for you to have your device delivered 

We Deliver Printing Supplies: Instead of ordering in your toner, paper etc, we take this hassle of your plate by monitoring your levels to send out your toner whenever we see you are running low, letting you work without any disruption 

WORKPLACE COMMUNICATIONS

Imagine you have a magic phone that lets you call, text, video chat, and check emails all in one place. 

Plus, you can see if your friend is free to chat or if they’re busy. 

That’s what Microsoft Teams is like – it’s like a super communication tool that brings everything together to make talking and sharing easier. 

Below are just some of the functions Teams offers: 

Chat & MessagingOne-to-one and group chat allows you to instantly message team members. 

Document Storage Teams provides a fully decked-out document storage environment. 

Online Meetings Teams allows you to schedule and attend meetings from anywhere in the world and on any device you are using.  

Dynamic Call Use Teams calls allows you to receive and transfer calls as well as mute or unmute yourself.  

Screen Sharing Teams allows participants to share their screens during meetings, making it easy to present documents or  slideshows. 

Meeting Recording Teams allows users to record meetings for future reference or for participants who couldn’t attend. 

CLOUD DOCUMENT MANAGEMENT

Welcome to effortless document management, where your documents are always a click away, accessible from any device. 

As your business grows, so does your document management system. 

Just some of Benefits: 

Access Anywhere: Your documents are always within reach, wherever you are.  

Stay Secure: Your data is protected with top-notch security measures. 

Collaborate: Work together on documents, no matter where you are.