About the Client

Nestled in the heart of Dundalk, County Louth, The Wee House is a charming family-run establishment that has been a beloved fixture in the community for years. Known for its warm atmosphere, friendly service, and commitment to quality, this pub has become a go-to spot for locals and visitors alike.

As a family business, The Wee House prides itself on creating a welcoming environment where everyone feels at home. Their dedication to maintaining high standards in their offerings has earned them a loyal customer base and a reputation for excellence.

The Challenge

While The Wee House was already enjoying great success, they felt they could make features with their till system run smoother, such as track stock movements more precisely and identify peak times to better manage their resources.

Additionally, they wanted a more efficient way to update prices, allowing them to quickly adapt to market trends and customer preferences. By upgrading their EPOS system, The Wee House aimed to build on their existing strengths and continue providing exceptional service.

The Solution

After carefully listening to the needs of The Wee House, Cusken Sync IT recommended our SPOS software solution, which is designed to provide comprehensive solutions for bars and restaurants.

This software offers cloud-based reporting, making it easy to access detailed sales and inventory data from anywhere. Cusken Sync IT customised the system to fit The Wee House’s specific requirements, including programming it with their unique stock items.

One of the key benefits of the SPOS software is its intuitive and user-friendly interface. This design ensures that staff can quickly learn to navigate the system, reducing training time and minimising errors. The interface allows for quick and easy price adjustments and for products to be added easily. This enables The Wee House to respond swiftly to market trends and customer preferences.

Additionally, the software’s advanced stock management features provides precise tracking of inventory levels, helping The Wee House maintain optimal stock levels. The system also offers detailed reporting on sales patterns, allowing The Wee House to identify peak times and manage staff more effectively.

Technologies

• SPOS Point Of Sale Software
• SPOS Cloud Reporting

The Outcomes

Since implementing our SPOS system, The Wee House has seen a range of positive outcomes that have significantly enhanced their operations.

The ability to easily track stock movements has led to better inventory management, reducing waste and ensuring they are always well-stocked with popular items.

The detailed sales reports have provided valuable insights into customer behaviour, allowing The Wee House to optimise staffing during peak times and improve overall service efficiency.

The ease of updating prices has enabled them to quickly adapt to market trends, ensuring competitive pricing and customer satisfaction.

Overall, the system has streamlined their processes, saving time and reducing errors, which has allowed the staff to focus more on delivering exceptional customer experiences.

Customer Testimonial

“They are a great bunch of lads and they made the whole thing very simple and straightforward” – Tony Sharkey, The Wee House